IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (SEE SECTIONS 14 AND 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

Your use of x-all.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by Lifetime Well (“Company,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. By accessing, using, or placing an order through the Website, you agree to these Terms. If you do not agree to these Terms in their entirety, you are not authorized to use the Website in any manner.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS OTHERWISE SPECIFIED IN SECTION 16 OR IF YOU OPT OUT. PLEASE CAREFULLY REVIEW SECTION 16 BELOW, WHICH DESCRIBES YOUR RIGHT TO OPT OUT.

You can review the most current version of these Terms at https://xmp.x-all.com/terms-conditions. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Terms and Conditions

Table of Contents

1. Website Use
2. Privacy & Security Disclosure
3. General Conditions and Website User Conduct Restrictions
4. Products Sold for Personal Use Only
5. No Medical Advice and Accuracy of Information
6. Modifications to the Website and Prices
7. Payment
8. Order Placement and Acceptance
9. Shipping
10. Delivery Confirmation
11. Refund Policy
12. Standard Return and Refund Policy
13. Social Media
14. Disclaimer of Warranties
15. Disclaimer of Liability
16. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
17. Indemnification
18. Third-Party Websites and Links
19. Testimonials, Reviews, and Other Submissions
20. Digital Millennium Copyright Act Notice
21. Electronic Communications
22. Assignment
23. No Waiver
24. Severability
25. Termination
26. Entire Agreement
27. Questions or Additional Information

1. Website Use

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

2. Privacy & Security Disclosure

Our Privacy Policy may be viewed at https://xmp.x-all.com/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.

3. General Conditions and Website User Conduct Restrictions

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to:

1. Hacking and other digital or physical attacks on the Website;
2. Publishing vulgar, obscene, or defamatory material; or
3. Any other unlawful act.

4. Products Sold for Personal Use Only

You agree that any products or services you purchase from or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website.

5. No Medical Advice and Accuracy of Information

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for the medical advice of a physician. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your physician before using any information provided by Company.

While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

This Website may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

Company does not make any guarantee that you will accomplish your health and/or wellness goals. Your results may vary depending on a variety of factors unique to you, such as your age, health, and genetics.

6. Modifications to the Website and Prices

We reserve the right to modify or discontinue access to the Website, or any part or content thereof, without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping and Returns Policies located at https://xmp.x-all.com/shipping-returns.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.

7. Payment

All charges are in U.S. Dollars.

By submitting payment information to us, you represent and agree that:

1. You are fully authorized to use that card or account;
2. All payment information provided is complete and accurate;
3. You will be responsible for any payment card fees; and
4. Sufficient funds exist to pay us the amount(s) due.

We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly.

We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method, including a mailed statement.

8. Order Placement and Acceptance

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any product or service. We reserve the right to require additional information before processing any order.

9. Shipping

Company ships to addresses located in the United States and internationally. Please visit our Shipping Policy at https://xmp.x-all.com/shipping-returns for additional information regarding order processing, handling times, shipping times, and commercial couriers used by Company. Domestic orders generally ship within 24–48 business hours of the time of placement. Orders typically arrive within 5–10 days of shipment.

Accurate shipping address and phone number are required. We are not responsible for late shipments or missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted, please contact Customer Support immediately by phone at +1 833-315-7237 or by email at support@x-all.com. You must contact us as soon as possible in order to modify or cancel your pending order. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

10. Delivery Confirmation

Because many circumstances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the cardholder, even without a signature. We are not responsible for lost or stolen packages after a package has been marked as “delivered” by the carrier.

11. Refund Policy

To obtain a refund, your return must be approved, and the return must be shipped within 7 days of the return label creation date. Return processing fees will be deducted from the amount refunded. You will not be refunded the cost to ship the products to you. Please contact support@x-all.com for more information.

12. Standard Return and Refund Policy

30-Day Satisfaction Guarantee

If you're not delighted with your X-All purchase, you may return it within 30 days of delivery for a refund. A $4.95 processing fee and all shipping costs will be deducted from your refund.

How to Start a Return

1. Email support@x-all.com with your order number and reason for return.
2. Once your return request is approved, you'll receive a printable label to send back your order.
3. Returns must be shipped within 7 days of the label creation date.

Return Requirements

• Item must be undamaged and in its original packaging, including all accessories, manuals, and inserts.
• Packages marked “Return to Sender” cannot be processed.
• Refund requests made after 30 days from delivery will be refused.
• Returns shipped after 7 days of the label creation date will be rejected and ineligible for a refund.
• All returns must be accepted and approved by our support team. Unverified returns will not be accepted and will be ineligible for a refund.

Once your return has been received and processed, the outcome of the return is considered final.

Exchanges

Want a replacement or to exchange for another product? Email us within the same 30-day window and we'll process an exchange.

For exchanges of equal value, we waive the $4.95 processing fee. You pay only the shipping cost to return the original item. We’ll ship the replacement once we approve the exchange.

International Returns

Duties, taxes, or import fees paid at checkout are non-refundable. You are responsible for all return shipping costs and any inbound duties on the return shipment.

Refunds

Refunds are issued to your original payment method within 3 business days of receipt and inspection. Your bank or card issuer may take up to 10 business days to post the credit.

Need help fast? Email us at support@x-all.com. We’re here to make things right.

13. Social Media

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, LinkedIn, or other third-party social platforms we may use (“Social Media Presence”).

The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Company, and we have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using its procedures.

14. Disclaimer of Warranties

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS PROVIDED ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE.

15. Disclaimer of Liability

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, FEES, COSTS, OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR OR A THIRD PARTY’S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT.

IF, NOTWITHSTANDING THE LIMITATIONS SET FORTH ABOVE, COMPANY IS FOUND LIABLE UNDER ANY THEORY, COMPANY’S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00.

16. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS ARBITRATION AND CLASS ACTION WAIVER PROVISION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH COMPANY ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

You agree that any claim you may have in the future must be resolved through final and binding confidential arbitration, except where prohibited by law or otherwise stated in this section.

a. General

“Claim” means any dispute between you, Company, or any involved third party relating to your account, your use of the Website, your relationship with Company, these Terms, or the Privacy Policy.

b. Exceptions

Notwithstanding the foregoing, you and Company both retain the right to pursue, in small claims court, any claim that is within that court’s jurisdiction and proceeds on an individual, non-class basis.

c. Required Pre-Dispute Procedures

Before initiating any Claim against the other, you and we agree to first contact the other with a written description of the dispute, including all relevant documents and information, and the proposed resolution.

You may send the written description of any dispute to:

Company, Attn: Legal Department
2400 Kettner Blvd #238
San Diego, CA 92101

d. Commencing Arbitration

You and Company agree to commence any arbitration proceeding within one (1) year after the Claim arises.

e. Arbitration Location

If the amount in controversy is $500 or less, arbitration may be conducted by telephone or written submissions. Otherwise, arbitration shall be conducted in California unless Company otherwise agrees.

f. Organization, Rules, and Arbitrator

Claims shall be submitted to final and binding confidential arbitration before a single arbitrator of the American Arbitration Association (“AAA”). The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879.

g. Fees

Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s Rules.

h. Governing Law and Award

The arbitrator shall follow the substantive law of the State of California, without regard to its conflicts of laws principles.

i. Enforceability

This provision survives termination of your account or relationship with Company, bankruptcy, assignment, or transfer.

j. Miscellaneous

Failure or delay in enforcing this arbitration provision in connection with any particular Claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other Claims.

k. Amendments

Company reserves the right to amend this arbitration provision at any time. Your continued use of the Website or purchase or use of a product constitutes your consent to such changes.

YOU HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION PROVISION WITHIN THIRTY (30) DAYS FROM THE DATE THAT YOU PURCHASE, USE, OR ATTEMPT TO USE A PRODUCT PURCHASED ON OR THROUGH THE WEBSITE, WHICHEVER COMES FIRST, BY WRITING TO:

Company, Attn: Legal Department
200 Continental Drive, Suite 401
Newark, DE 19713

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Company, its parent, subsidiaries, predecessors, successors, affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any and all claims, actions, losses, liabilities, damages, expenses, demands, and costs of any kind, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, your breach of any representation or warranty, or your violation of any law or third-party right.

18. Third-Party Websites and Links

Our Website may include materials from third parties or links to third-party websites. We are not liable for any third-party materials or websites. Please review the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third party.

19. Testimonials, Reviews, and Other Submissions

Anything that you submit or post to the Website and/or provide to us, including photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”), will be treated as non-confidential and nonproprietary, and we shall have the right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions.

You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us.

20. Digital Millennium Copyright Act Notice

This Website maintains contact information, including an email address, for notifications of claimed infringement regarding materials posted to this Website.

Notification of Claimed Infringement:

Company
Attn: DMCA/Copyright Agent
2400 Kettner Blvd #238
Email: admin@fourammedia.com

21. Electronic Communications

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide electronically, are equivalent to communications in writing.

22. Assignment

You may not assign any of your rights under these Terms, and any such attempt will be null and void. Company and its affiliates may transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of Company’s business is transferred to another entity by merger, sale of assets, or otherwise.

23. No Waiver

No waiver by Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

24. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

25. Termination

In the event that we terminate this Agreement, Sections 2–5, 13–17, 19–25, and 27, as well as any representations, warranties, and other obligations made or taken by you, shall survive termination.

26. Entire Agreement

These Terms, the Agreement, and any policies or operating rules posted by us on the Website constitute the entire agreement and understanding between you and Company and supersede all prior or contemporaneous agreements.

27. Questions or Additional Information

If you purchased a product or service through the Website, please contact Customer Support:

Email: support@x-all.com
Phone: +1 833-315-7237