Terms of service

Effective July 31, 2026

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (SEE SECTIONS 14 AND 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

Your use of x-all.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by Lifetime Well, LLC (“Company,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. By accessing, using, or placing an order through the Website, you agree to these Terms. If you do not agree to these Terms in their entirety, you are not authorized to use the Website in any manner.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS OTHERWISE SPECIFIED IN SECTION 16 OR IF YOU OPT OUT. PLEASE CAREFULLY REVIEW SECTION 16 BELOW, WHICH DESCRIBES YOUR RIGHT TO OPT OUT.

You can review the most current version of these Terms at https://x-all.com/policies/terms-of-service. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Terms and Conditions

Website Use
Privacy & Security Disclosure
General Conditions and Website User Conduct Restrictions
Products Sold for Personal Use Only
No Medical Advice and Accuracy of Information
Modifications to the Website and Prices
Payment
Subscriptions and Automatic Renewal
Order Placement and Acceptance
Shipping
Delivery Confirmation
Refund Policy
Standard Return and Refund Policy
Social Media
Disclaimer of Warranties
Disclaimer of Liability
Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
Indemnification
Third-Party Websites and Links
Testimonials, Reviews, and Other Submissions
Digital Millennium Copyright Act Notice
Electronic Communications
Assignment
No Waiver
Severability
Termination
Entire Agreement
Questions or Additional Information

1. Website Use

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

2. Privacy & Security Disclosure

Our Privacy Policy may be viewed at https://x-all.com/policies/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.

3. General Conditions and Website User Conduct Restrictions

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to:

Hacking and other digital or physical attacks on the Website;
Publishing vulgar, obscene, or defamatory material; or
Any other unlawful act.

4. Products Sold for Personal Use Only

You agree that any products or services you purchase from or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website.

5. No Medical Advice and Accuracy of Information

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for the medical advice of a physician. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your physician before using any information provided by Company.

While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

This Website may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

Company does not make any guarantee that you will accomplish your health and/or wellness goals. Your results may vary depending on a variety of factors unique to you, such as your age, health, and genetics.

6. Modifications to the Website and Prices

We reserve the right to modify or discontinue access to the Website, or any part or content thereof, without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.

Except as stated in Section 7A for subscription renewals or in a more specific offer promise, product descriptions and prices may change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.

7. Payment

All charges are in U.S. Dollars.

By submitting payment information to us, you represent and agree that:

You are fully authorized to use that card or account;
All payment information provided is complete and accurate;
You will be responsible for any payment card fees; and
Sufficient funds exist to pay us the amount(s) due.

We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly.

We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method, including a mailed statement.

7A. Subscriptions and Automatic Renewal

When you purchase an eligible product as a subscription, you authorize Lifetime Well, LLC to automatically renew the subscription at the eligible 8-, 16-, or 24-week delivery cadence you select and charge the saved payment method until you cancel.

There is no minimum commitment and no required number of shipments. You may cancel before the first renewal. You may skip, pause, change, or cancel online through the X-All subscription portal. There is no 48-hour cancellation cutoff.

Cancellation stops every future renewal that has not already been processed. If an order was processed before cancellation, that order follows our Return and Refund Policy.

The price shown when you enroll applies to the initial subscription order. Future renewal prices may change after we give at least 30 days' advance notice to the email address associated with the subscription. We will also show the notice in the subscription-management portal when practical. If a product page, order form, or checkout makes a more specific renewal-price promise, that offer-specific promise controls.

Eligible subscription orders ship free. The products, cadence, price, taxes, and any other charges applicable to an order are shown before checkout and in the subscription confirmation. For the complete cancellation terms, see our Purchase Options Cancellation Policy.

8. Order Placement and Acceptance

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any product or service. We reserve the right to require additional information before processing any order.

9. Shipping

We ship to the destinations and by the delivery methods available for your order at checkout. Processing estimates, delivery estimates, shipping charges, tracking, address-change rules, and international-shipping terms are stated in our Shipping Policy, which is incorporated into these Terms.

10. Delivery Confirmation

A delivery confirmation provided by the carrier is sufficient proof of delivery to the cardholder, even without a signature. We are not responsible for loss or theft after a package has been marked “delivered” by the carrier, although Customer Support may reasonably assist you in working with the carrier.

11. Refund Policy

Refund eligibility, deductions, timing, and payment method are governed by our Return and Refund Policy, which is incorporated into these Terms.

12. Standard Return and Refund Policy

Return and exchange eligibility, request and shipping deadlines, item-condition requirements, fees, postage responsibility, damaged or incorrect item exceptions, and refund timing are stated in our Return and Refund Policy.

Do not mail a return to our general business address. Contact support@x-all.com first and use only the approved return destination or label supplied for your return.

13. Social Media

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, LinkedIn, or other third-party social platforms we may use (“Social Media Presence”).

The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Company, and we have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using its procedures.

14. Disclaimer of Warranties

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS PROVIDED ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE.

15. Disclaimer of Liability

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, FEES, COSTS, OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR OR A THIRD PARTY’S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT.

IF, NOTWITHSTANDING THE LIMITATIONS SET FORTH ABOVE, COMPANY IS FOUND LIABLE UNDER ANY THEORY, COMPANY’S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00.

16. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS ARBITRATION AND CLASS ACTION WAIVER PROVISION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH COMPANY ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

You agree that any claim you may have in the future must be resolved through final and binding confidential arbitration, except where prohibited by law or otherwise stated in this section.

a. General

“Claim” means any dispute between you, Company, or any involved third party relating to your account, your use of the Website, your relationship with Company, these Terms, or the Privacy Policy.

b. Exceptions

Notwithstanding the foregoing, you and Company both retain the right to pursue, in small claims court, any claim that is within that court’s jurisdiction and proceeds on an individual, non-class basis.

c. Required Pre-Dispute Procedures

Before initiating any Claim against the other, you and we agree to first contact the other with a written description of the dispute, including all relevant documents and information, and the proposed resolution.

You may send the written description of any dispute to:

Lifetime Well, LLC, Attn: Legal Department
2400 Kettner Boulevard, #238
San Diego, CA 92101

d. Commencing Arbitration

You and Company agree to commence any arbitration proceeding within one (1) year after the Claim arises.

e. Arbitration Location

If the amount in controversy is $500 or less, arbitration may be conducted by telephone or written submissions. Otherwise, arbitration shall be conducted in California unless Company otherwise agrees.

f. Organization, Rules, and Arbitrator

Claims shall be submitted to final and binding confidential arbitration before a single arbitrator of the American Arbitration Association (“AAA”). The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879.

g. Fees

Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s Rules.

h. Governing Law and Award

The arbitrator shall follow the substantive law of the State of California, without regard to its conflicts of laws principles.

i. Enforceability

This provision survives termination of your account or relationship with Company, bankruptcy, assignment, or transfer.

j. Miscellaneous

Failure or delay in enforcing this arbitration provision in connection with any particular Claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other Claims.

k. Amendments

Company reserves the right to amend this arbitration provision at any time. Your continued use of the Website or purchase or use of a product constitutes your consent to such changes.

YOU HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION PROVISION WITHIN THIRTY (30) DAYS FROM THE DATE THAT YOU PURCHASE, USE, OR ATTEMPT TO USE A PRODUCT PURCHASED ON OR THROUGH THE WEBSITE, WHICHEVER COMES FIRST, BY WRITING TO:

Lifetime Well, LLC, Attn: Legal Department
2400 Kettner Boulevard, #238
San Diego, CA 92101

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Company, its parent, subsidiaries, predecessors, successors, affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any and all claims, actions, losses, liabilities, damages, expenses, demands, and costs of any kind, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, your breach of any representation or warranty, or your violation of any law or third-party right.

18. Third-Party Websites and Links

Our Website may include materials from third parties or links to third-party websites. We are not liable for any third-party materials or websites. Please review the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third party.

19. Testimonials, Reviews, and Other Submissions

Anything that you submit or post to the Website and/or provide to us, including photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”), will be treated as non-confidential and nonproprietary, and we shall have the right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions.

You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us.

20. Digital Millennium Copyright Act Notice

This Website maintains contact information, including an email address, for notifications of claimed infringement regarding materials posted to this Website.

Notification of Claimed Infringement:

Lifetime Well, LLC
Attn: DMCA/Copyright Agent
2400 Kettner Boulevard, #238
San Diego, CA 92101
Email: admin@fourammedia.com

21. Electronic Communications

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide electronically, are equivalent to communications in writing.

22. Assignment

You may not assign any of your rights under these Terms, and any such attempt will be null and void. Company and its affiliates may transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of Company’s business is transferred to another entity by merger, sale of assets, or otherwise.

23. No Waiver

No waiver by Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

24. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

25. Termination

In the event that we terminate this Agreement, Sections 2–5, 13–17, 19–25, and 27, as well as any representations, warranties, and other obligations made or taken by you, shall survive termination.

26. Entire Agreement

These Terms, the Agreement, and any policies or operating rules posted by us on the Website constitute the entire agreement and understanding between you and Company and supersede all prior or contemporaneous agreements.

27. Questions or Additional Information

If you purchased a product or service through the Website, please contact Customer Support:

Email: support@x-all.com
Phone: +1 833-315-7237