Shipping & Returns
30-Day Satisfaction Guarantee
If you’re not delighted with your X-ALL purchase, you may return it within 30 days of delivery for a refund. A $4.95 processing fee and all shipping costs will be deducted from your refund.
How to Start a Return
- Email support@x-all.com with your order number and reason for return.
- We’ll respond within 1 business day with the return address and the last calendar date by which the item must be shipped (14 days from our reply).
- Ship the item on or before that date. We recommend using a trackable service—return postage is your responsibility.
Return Requirements
- Item must be undamaged and in its original packaging, including all accessories and inserts.
- Packages marked “Return to Sender” will not be processed.
- Refund requests made after 30 days from delivery will be refused.
Exchanges
Need a replacement or want to try something else?
- Email us within the 30-day window to request an exchange.
- For exchanges of equal value, the $4.95 fee is waived—you only pay to ship the original item back.
- Your replacement will ship once the exchange is approved.
International Returns
- Duties, taxes, and import fees paid at checkout are non-refundable.
- You are responsible for all return shipping costs and any inbound duties.
Refunds
- Refunds are issued to your original payment method within 3 business days of receiving and inspecting your return.
- Your bank or card issuer may take up to 10 business days to post the credit.
Need help fast? Contact us at support@x-all.com — we’re here to make things right.