Return and Refund Policy

Effective July 31, 2026

30-day return window

You may request a return within 30 calendar days after confirmed delivery. Email support@x-all.com with your order number and the reason for your request. Do not mail a return to our general business address. A return must be approved by Customer Support, and we will provide the approved label or return instructions and destination.

Return condition

For an ordinary return, the product must be new, unopened, undamaged, and in its original packaging with all included accessories, manuals, and inserts. Packages sent without approval or marked “Return to Sender” may not be accepted.

Approved return deadline

After approval or label creation, you must ship the return within seven calendar days, using the deadline in our approval message. A request made after the 30-day window or a return shipped after the approved deadline is not eligible for a refund.

Fees and return postage

For an ordinary return where X-All made no error, we deduct a $4.95 processing fee, the customer pays return postage, and the original shipping charge is nonrefundable. If the original order qualified for free shipping, only the processing fee and return postage apply. Duties, taxes, import fees, and inbound international return costs are nonrefundable unless applicable law requires otherwise.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact support@x-all.com within the same 30-day window. We cover the approved return or replacement cost and waive the processing fee. We may ask for photos or other reasonable proof so we can resolve the issue.

Exchanges

You may request an equal-value exchange within 30 calendar days after delivery. For an approved equal-value exchange, we waive the $4.95 processing fee. You pay return postage unless the item was damaged, defective, or incorrect. We send the replacement after approving the exchange.

Refund timing

Approved refunds are issued to the original payment method within three business days after we receive and inspect the return. Your bank or card issuer may take up to ten business days to post the credit.