Shipping Policy

Effective July 31, 2026

Processing and delivery estimates

Most orders ship within one business day after they are placed. Most orders arrive within about one week after shipment. These timeframes are estimates, not guarantees. Delivery may take longer because of carrier delays, weather, customs, address issues, high order volume, or other events outside our control.

Where we ship

We currently ship within the United States and to selected international destinations. The destinations and delivery methods available for a particular order are shown at checkout.

Shipping charges

For domestic one-time orders, standard shipping is $6.95 when the merchandise subtotal is below $75 and free when the merchandise subtotal is $75 or more. Eligible subscription orders ship free. International shipping rates are calculated by the carrier and shown at checkout. Taxes, duties, customs charges, and similar fees may apply to international orders and are the customer's responsibility unless checkout expressly states otherwise.

Tracking and delivery

We send tracking information by email when an order ships. If tracking does not show delivery and the package appears lost, contact support@x-all.com so we can reasonably assist with a carrier claim.

A carrier's delivered scan is sufficient proof of delivery. Lifetime Well, LLC is not responsible for loss or theft after the carrier marks a package delivered, although Customer Support may reasonably assist you in working with the carrier.

Address errors and cancellation requests

Please review your shipping address before submitting an order. If you notice an address error or want to request a cancellation, contact support@x-all.com immediately. We will make a reasonable effort to help before processing, but we cannot guarantee a change. An order cannot be modified, canceled, or rerouted after it has been processed or shipped.