30-Day Satisfaction Guarantee
If you’re not delighted with your X-ALL purchase, you may return it within 30 days of delivery for a refund. A $4.95 processing fee and all shipping costs will be deducted from your refund.
How to Start a Return
Email support@x-all.com with your order number and reason for return.
We’ll reply within 1 business day with the correct return address and the last calendar date by which the item must be shipped (14 days from our email).
Postmark and ship the item on or before that date. We recommend using a trackable service—return postage is your responsibility.
Return Requirements
Item must be undamaged and in its original packaging (including all accessories, manuals, and inserts).
Packages marked “Return to Sender” cannot be processed.
Refund requests made after 30 days from delivery will be refused.
Exchanges
Want a replacement or to exchange for another product?
Email us within the same 30-day window and we’ll process the exchange.
For exchanges of equal value, we waive the $4.95 processing fee; you pay only the shipping to return the original item.
We’ll ship the replacement once your exchange is approved.
International Returns
Duties, taxes, or import fees paid at checkout are non-refundable.
You are responsible for all return shipping costs and any inbound duties on the return shipment.
Refunds
Refunds are issued to your original payment method within 3 business days of receipt and inspection. Your bank or card issuer may take up to 10 business days to post the credit.
Need Help Fast?
Email us at support@x-all.com—we’re here to make things right.
